My Recent Work

Workday User Flow Diagram

This workflow diagram maps the user journey for resolving common workplace tool issues through the ServiceNow Knowledge Base. I designed it to show how documentation supports self-service troubleshooting, clarifies decision points, and guides users toward either resolution or formal escalation. This sample highlights my ability to turn support processes into clear visual documentation that improves usability and reinforces structured help content.

ARC Alumni Artist Spotlight: Pseuda

A feature-style artist profile written for CounterPulse’s ARC Alumni spotlight series. This piece highlights the work of multimedia performance artist Pseuda, combining interview-based storytelling, program context, and arts writing to showcase their creative evolution and experimental approach to drag and performance. It reflects my ability to write audience-centered long-form content that is engaging, well-structured, and culturally informed